F A Q

What defines the Knightsbridge Cleaning experience?

Luxury focus, discretion, 50-Point Platinum Process, personalized service, peace of mind

What is the 50-Point Knightsbridge Platinum Process?

It's a rigorous, systematic process that guarantees perfection, ensures consistency.

What cleaning products do you use? Are they safe for luxury surfaces and families/pets?

What use high-quality, professional-grade, eco-conscious, non-abrasive products specifically chosen for luxury finishes.

Do you provide your own equipment and supplies?

Yes, our team arrive with all the necessary professional-grade equipment and specialized products for every task.

Can I customize my cleaning service?

Absolutely. Our service is designed to be bespoke. We invite you to a personalized consultation to tailor a plan that perfectly aligns with your home's unique needs and your lifestyle.

How do you screen and train your cleaning professionals?

Rigorous background checks, extensive training in the 50-Point Platinum Process, expertise with luxury materials, and adherence to discretion protocols.

Are your teams bonded and insured?

Yes, Knightsbridge Cleaning is fully bonded and insured for your peace of mind and protection.

How do you ensure discretion and privacy?

Our independent cleaners sign confidentiality agreements, respectful "silent service" protocols, and the professionalism of trained cleaners to protect your privacy and property.

Will I always have the same cleaning team?

We strive for consistency with your dedicated team to ensure familiarity with your home and preferences, fostering trust and efficiency.

How do I receive a quote for my home?

It's either virtual or in person - to provide a precise, tailored proposal after understanding your specific needs.

What is your service area?

Proudly serving discerning homeowners across Toronto and the Greater Toronto Area, including Forest Hill, Rosedale, Yorkville, Oakville, etc.

What is your cancellation or rescheduling policy?

Our policy requires a 48-hour notice to avoid a fee, designed to respect both your schedule and our team's commitment.

Do I need to be home during the cleaning?

No, our highly trustworthy teams are proficient in discreetly caring for your home in your absence. We will discuss secure access arrangements during your consultations.

What payment methods do you accept?

All major credit cards and e-transfer.